FAQs

General Questions

1. What is DIGAMS?

   DIGAMS is a digital antimicrobial stewardship and diagnostics platform developed by Impala Healthtech Research Limited. It connects clinical care, laboratory diagnostics, pharmacy systems, and AI-enabled decision support to improve patient care and responsible antibiotic use.

2. Who can use DIGAMS?

   DIGAMS is designed for:

   • Clinicians
   • Pharmacists
   • Laboratory professionals
   • Health facilities
   • Community health programs
   • Public health and research partners
3. What problems does DIGAMS solve?

   DIGAMS helps:

   • Improve access to laboratory diagnostics
   • Support evidence-based treatment decisions
   • Reduce inappropriate antibiotic use
   • Improve coordination between clinics, pharmacies, and laboratories
   • Strengthen antimicrobial resistance (AMR) surveillance
4. Does DIGAMS replace clinicians?

   No. DIGAMS supports healthcare professionals with data and recommendations, but clinical decisions remain the responsibility of licensed healthcare providers.

Privacy & Security

5. Does DIGAMS collect personal health information?

   Yes. DIGAMS may process patient and health-related information necessary for healthcare delivery, diagnostics, and treatment support.

6. How is patient data protected?

   DIGAMS uses:

   • Encryption
   • Secure access controls
   • Audit logging
   • Role-based permissions
   • Secure cloud infrastructure
   • Regular monitoring and security updates
7. Who can access patient data?

   Only authorized personnel with approved roles and responsibilities can access patient information.

8. Does DIGAMS share patient data with third parties?

   DIGAMS only shares data with authorized healthcare providers, laboratories, partners, or researchers where necessary and legally permitted. Personal data is not sold.

9. Can patients request access to their data?

   Yes. Under the Data Protection and Privacy Act, 2019, individuals may request access, correction, or restriction of their personal data.

10. How can someone report a privacy concern?

    Privacy concerns can be reported to: Email: support@digamsapp.com

Clinical & Laboratory Use

11. How does the laboratory referral process work?

    DIGAMS enables healthcare providers to request laboratory tests digitally, track sample movement, receive results electronically, and support timely clinical decision-making.

12. What types of laboratory tests are supported?

    Available tests depend on connected partner laboratories and facility configurations, including microbiology, culture and sensitivity, and other diagnostic services.

13. Can DIGAMS work in facilities without laboratories?

    Yes. DIGAMS supports referral and coordination with external partner laboratories.

14. What happens if internet connectivity is unstable?

    DIGAMS supports offline workflows in selected modules. Data can synchronize once connectivity is restored.

AI & Decision Support

15. How does DIGAMS AI work?

    DIGAMS AI analyzes available clinical and diagnostic information to support treatment recommendations and stewardship decisions.

16. Are AI recommendations always correct?

    No AI system is perfect. Recommendations should always be reviewed by qualified healthcare professionals alongside patient history, diagnostics, and clinical guidelines.

17. Does DIGAMS follow national treatment guidelines?

    DIGAMS is designed to align with applicable clinical guidelines, antimicrobial stewardship principles, and local health system workflows.

Accounts & Technical Support

18. What should I do if I forget my password?

    Use the password reset feature or contact your facility administrator or DIGAMS support team.

19. What should I do if I notice suspicious activity?

    Immediately report:

    • Unauthorized access
    • Suspicious logins
    • Missing records
    • Incorrect patient information
    • Potential security breaches

    Contact: support@digamsapp.com

20. How are user activities monitored?

    DIGAMS maintains audit logs to support accountability, system security, and regulatory compliance.

Research & Public Health

21. Is DIGAMS used for research?

    Yes, in approved settings. DIGAMS may support ethically approved research, public health surveillance, and antimicrobial resistance monitoring.

22. Is research data anonymized?

    Where appropriate, data used for research and analytics is anonymized or pseudonymized to protect privacy.

Compliance

23. Is DIGAMS compliant with data protection laws?

    DIGAMS is designed to align with the Data Protection and Privacy Act, 2019 and applicable health data protection requirements.

24. Who operates DIGAMS?

    DIGAMS is developed and operated by Impala Healthtech Research Limited, a Ugandan health technology research and development company.